Only what we need
We ask for the details we need to reply, quote and do the job, and nothing more.
Legal
Privacy Policy
How we look after your personal information, in plain English first and the full policy below.
Last updated 6 November 2026
The short version
We never sell it
We don't sell your personal information to anyone.
Kept safe, not forever
We protect it, and delete or de-identify it when we no longer need it.
Your choice
Ask to see or correct what we hold. We reply, usually within 30 days.
Last updated: 6 November 2026
1300tech (ABN 79 812 940 183) of Wollongong NSW 2500 respects your privacy. This policy explains how we handle personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Enquiries and quotes: the details you give us through our quote form, email or phone, such as your name, business name, email address, phone number, website address, your message, and your answers about the service, budget and timeline you’re interested in.
- Clients: the information we need to deliver and invoice our services, such as business and billing details and the content you supply for your website.
- Website use: our web hosting provider may keep standard technical logs (for example IP address, browser type and pages requested) for security and reliability. If you press Accept on our cookie notice, we also use Google Analytics, which sets cookies and collects information about how you use the site (such as the pages you view, your device and browser, and your approximate location) so we can improve it and see how many people call or get in touch. If you decline, it doesn’t load. We don’t currently use advertising cookies. If that changes we’ll update this policy and ask for consent first.
We collect personal information directly from you. We don’t knowingly collect sensitive information.
Why we collect it
We use your information to respond to enquiries, prepare quotes and mockups, provide and support our services, send invoices, meet our legal obligations, and keep our systems secure. We only contact you about marketing if you’ve asked us to or we’re permitted to, and you can opt out at any time.
Who we share it with
We don’t sell your personal information. We share it only with service providers who help us run the business, such as website hosting, email and business-automation tools, and with professional advisers or authorities where the law requires. Some providers may store or process information outside Australia. Where that happens we take reasonable steps to make sure they handle it consistently with the APPs.
Keeping it safe, and for how long
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep it only as long as we need it for the purposes above or the law requires, then delete or de-identify it. If a data breach is likely to cause serious harm, we’ll notify affected people and the Office of the Australian Information Commissioner (OAIC) as the Notifiable Data Breaches scheme requires.
Your rights
You can ask for access to the personal information we hold about you, or ask us to correct it. Email [email protected] and we’ll respond within a reasonable time, usually within 30 days.
Complaints
If you have a privacy concern, contact us first and we’ll investigate and reply. If you’re not satisfied, you can complain to the OAIC at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
1300tech, Wollongong NSW 2500. Email [email protected].
Questions about your privacy?
We're happy to explain it in plain English. Call or email and a real person will help.